If you notice a malfunction on your PTG system and you cannot rectify or find the fault, please send us an email to service@ptg.info. Describe the fault as precisely as possible. If you have found the fault and you need a new spare part,
a distinction must now be made between a complaint and a repair.

Repair:
If your system is more than two years old and you notice a defect, you can send us the defective part for repair. Create a repair. After you have created a repair, you will receive a PDF to the email address specified in the repair. Print out the PDF and enclose it with the defective part. Then send us the defective part.

Complaint:
Only applicable within the first two years from the date of invoice from PTG. You have realized that you have a defective part and need to replace it. Order the required part from PTG and replace it. After the replacement, you create a complaint (within the first year, the working time can also be listed; this is remunerated according to the standard working time). After you have created a complaint, you will receive a PDF to the email address specified in the complaint. Print out the PDF and enclose it with the defective part. Then send us the defective part.