Complaint – PTG Service Portal

Important notes:

We can only process your request if this form is used.

Other means of application are excluded.

Please complete a separate/form for each claim.

Improperly carried out repair attempts and the use of "non-original PTG spare parts" will invalidate your warranty claims.

The fields marked with * are mandatory.

Contact details applicant

Company:*

Client number:*

First name:*

Last name:*

Telephone:*

E-mail (1):*

(1) After submitting the form, a PDF document based on your details will automatically be sent to this e-mail address, which you MUST print out and enclose with your shipment.

Process assignment

Make and model of agricultural machinery:

Regarding the PTG system

PTG Delivery Note, Invoice or Order number:*

Invoice date end customer:

With regard to the PTG spare parts relating to the credit note

PTG Delivery Note, Invoice or Order number (or new order for stock withdrawal):*

Reason for complaint

Error description:*

What are the PTG numbers of the affected parts?*

Work carried out by you:*

Working hours spent by you:

Photo, Video, Sketch (2)

(2) If you are currently filling out the form on a mobile device, you can alternatively take a live photo and attach it here.

Further notes:

Your internal processing number (if available):

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